Inbound and Outbound Support

Our Inbound contact centres handle incoming calls of our clients. These tend to come from existing customers experiencing issues with a product or service both for technical support and general enquiries, or individuals wanting to place an order or even patients who need counselling and post medication care. Outbound contact centre agents make outgoing phone calls to existing and potential customers for collections, reminders, recoveries, and information besides conducting surveys, counselling, feedback etc.

Our team of professional agent's counsel patients across different countries who are ailing from diabetes, cancer, and other chronic ailments. Each of these resources is available to patients to help with the various forms of counselling needs that arise during diagnosis, treatment, and the follow-up period.

About Natsoft Corporation

These patients are provided treatment plans that suits their budget basis which they are assisted to take treatment in our partner hospitals; VISA assistance is also provided for overseas patients. Today Patient Counselling is an integral part of disease management and CorpOne's distinguishing mark is that it looks beyond the business factor in the administration of these services.

About Natsoft Corporation

Collections typically are of two pronged, Soft and Hard. Our agents at the soft collections phase take over the responsibility of getting in touch with the party to remind them of a lagging payment. Through telephones and repeated reminders, we try to understand the cause of non-payment and help customers make suitable payment arrangements to avoid their credit from being negatively affected and to prevent the debt from getting into the next phase. The hard bucket collections can resolve your debt collection problem. This collection requires some unique approach and we do so by providing field support to our telephonic attempts and this being a unique feature to manage our hard bucket collection strategy. An important facet and tool of receivable management is Recovery Tele-calling that goes beyond mere calling. In situations where a loan payment is unrecoverable because the customer cannot be traced, our recovery agents identify defaulting customers with available information and by making strategic calls (at times visits too-FOS) to trace them. Starting with the most basic info, a whole array of data can be collected and compiled through this effort.

This works in synchrony with the recovery process as we negotiate with the defaulter armed with the principal's express permission leading to a settlement, closure, or a recovery. We endorse the business sense of retaining existing customers. We see every existing customer as a special one and outbound calls are made at regular intervals to retain customers with value added services.

A customer moving away from our service network voluntarily or involuntarily is addressed to understand the specific requirement and with strong CRM skills our agents make every effort to retain them- Each reason of the customer to cancel a service is an opportunity for us to retain and create the paradigm shift.

Why Natsoft / CorpOne: Having been in existence for over 17 years, working with over 400 clients, spread across 7 countries and with over 2000 + associates globally we have been able to provide highly cost-effective solutions to our clients. Natsoft can help implement the projects in a shortest timeline keeping over runs under control and results predictable. Our global spread of associates is also helping to bring in the best of talent, skill and leverage the global cost-efficient structure without compromising on any of the deliverables, quality, and output.

Some of our case studies:

  • For a Billion+ dollar large financial services and real estate client managing their product a credit card with several linked benefits. We have been promoting the features of the product, follow up on dues and reminders. This has grown for us into a large relationship with over 500+ associates.
  • For a student loan app, we have staffed close to 400 associates who would promote the app, onboard them, trouble shoot, follow up on dues and reminders. This continues to grow on an aggressive growth path for us.
  • For a large telecom and internet service provider, providing technical support services as an inbound activity.
  • Providing for a large healthcare provider, the Pre & post Hospitalization Counselling for patients supported by our team of in-house doctors & Qualified patient counselors.
  • For a large hospital managing their end-to-end front office of doctors and appointment scheduling

Do you want to discuss your project? Connect to us!